How one tweet shattered the dreams of a 19-year-old
In today’s digital age, we find ourselves surrounded by different gadgets, devices and technologies every day of the week. Often times, the various options presented to us make it difficult to decide on a particular product, leaving us pondering all available choices as we walk back home from the store, empty-handed. Such is the experience to many of us when it comes to mobile phones, which have since evolved from a simple communications device to a full-fledged mobile computing power machine.
Indeed, the device once intended only for voice calls now connects us to people around the world in real-time, with video even, and lets us surf the Web from wherever we are, utilizing speedy 3G networks that are faster than the average broadband Internet connection. In the not too distant future, the mobile phone will allow for even more functionality, eventually allowing us to pay for our groceries, file our taxes and mow the lawn. Our generation is so attached to the mobile phone that people are far more likely to leave their keys home than they are to leave without their mobile phone. As such, it is very important to make the right decision when it comes to a device that we carry with us for 24 hours a day and 7 days a week, literally.
Top contenders in the market today are Apple, Google and RIM. With the passing of HP (Palm) as we know it, and Microsoft’s merger with Nokia, we have witnessed tremendous change in the market – something that most analysts didn’t see coming a few years, or even months ago. Therefore, I think it is better not to take webOS, Windows Phone, Symbian or MeeGo Harmattan into account, as the market continues to fluctuate and the direction for these platforms is uncertain. Starting from the top, Apple released the iPhone 4S recently, Google launched the fourth incarnation of its Android platform, also known as Ice Cream Sandwich, and RIM announced a completely new BlackBerry platform at BlackBerry DevCon. Of all these releases and announcements, only one really captured my attention: RIM.
My history with BlackBerry products is not out of the ordinary, but there indeed is something that to most people is shocking when they first hear about it. Back in late 2008, I had a regular Nokia mobile phone, just like everybody else I knew. Shortly after, my Nokia began malfunctioning and I was in dire need of a new mobile phone. With a limited budget, I decided to scour the Web for auctions of used mobile phones. At the time, I was extremely interested in PDA devices ever since witnessing one with a touch screen when I sat next to a soigné businessman on the train. It only took the keyword “QWERTY” to finally ascertain the existence of something I had never seen before; the BlackBerry smartphone. This remarkable discovery I remember very well, as I quite truthfully fell in love with the design of the handset. It was a BlackBerry 8700c, with a few cracks and dents, but most importantly, it had the keyboard and the look and feel of a PDA device. Needless to say, had I not turned to la Toile, had I not taken possession of this lovely device for the measly 50 euros its previous owner asked for.
Much to my surprise, this small experiment quickly turned out to be an addiction of some sort, and I started researching the BlackBerry smartphone day and night. Long it wasn’t until I arrived at CrackBerry.com, the largest BlackBerry community online. It was the very first online community I joined and a magnificent resource to quench my thirst for information. (Later, I also blogged for CrackBerry.com for a year, helping establish the International News section.) As I kept making new discoveries, I came to realize that I held something special in my hands, something that nobody else had in Finland. And to this day, that has not changed. Not even a bit. For the last few years, I have been the proud owner of a mobile phone that isn’t even supported in the country I live in. No carrier in Finland has BlackBerry Internet Service, no electronics store would even recognize the name “BlackBerry” and no Finnish person has ever seen one – yet I’m on my ninth BlackBerry smartphone currently, progressing from the 8700c to the Pearl 8110, Curve 8900, Storm2 9520, Curve 8520, Bold 9650, Curve 3G 9300, Torch 9800 and finally, the Bold 9650 (again).
Why would I use a BlackBerry smartphone then, if I cannot have push email, BBM or even access to BlackBerry App World? Quite simple: out of the top contenders only RIM has crafted a mobile phone that suits my needs. As I’m from Arabic origin, it is natural for me to expect and require proper support for my mother tongue, and apart from the BlackBerry smartphone, only the iPhone provides that support, sans predictive input as provided by the former. Android, on the other hand, has poor support for Arabic, but that is hopefully changing with Ice Cream Sandwich. In addition to language support, I find the notification LED to be a very effective yet discreet reminder that my attention is required, and the user-assignable Convenience Key has spoiled me to no end. In all simplicity, I prefer the BlackBerry smartphone because it brings qualities to the table that are unmatched by other mobile phones.
Where the BlackBerry smartphone falls short, however, is the deep dependency on BlackBerry Internet Service, or BIS. In other words, I am only able to initiate and answer phone calls, send and receive text messages and use offline PIM functionality – no data connection, no social networking or anything similar, as Finnish carriers do not support BIS. Effectively, this makes my BlackBerry “smartphone” a plain old feature phone. To workaround this problem, I took it as a challenge to develop my own applications that would help overcome the limitations of this problematic affair. Well, what can I say? I succeeded. In essence, I imported an unsupported platform and created my own applications built upon it to make it friendly with its new local surroundings. Few people can claim they did that, so I set out to become a BlackBerry developer.
At some point, I sensed a significant change coming to the BlackBerry platform. After countless rumors and stories of a mystical “BlackPad”, RIM finally announced a completely different kind of a BlackBerry device; the BlackBerry PlayBook. I was excited from head to toe when I first heard about it and the free tablet offer really made me push myself beyond my limits. In the span of only one month, I learned Adobe ActionScript 3.0, built my own Adobe Air application and submitted it to BlackBerry App World. Of course, first going through the hassle of finding a notary public to prove my identity for the registration, which I found to be quite adventurous as I’ve never dealt with a notary public or official documents like this before. (RIM later revised the registration policy and has since dropped this requirement.) On April 26th, my submission was approved and my application posted for sale on BlackBerry App World. A few days later, FedEx contacted me to submit documents for customs clearance and in less than a week I became the happy owner of a brand new BlackBerry PlayBook!
I recall the excitement from opening the FedEx package to powering up the tablet for the first time. I proceeded to explore every possible feature on the BlackBerry PlayBook, but the most exciting part about it is that it has no 3G support whatsoever – it’s Wi-Fi only. This is exciting to me because it opens doors to the possibility of a BlackBerry smartphone in the future that does not require BIS for its data functions. (I wrote more about this in a CrackBerry.com article on open source and proprietary software.) Patiently waiting for the native PIM applications to come for the BlackBerry PlayBook, RIM had me excited one more time with the release of the BlackBerry PlayBook OS v2.0 beta for developers. Unfortunately, the beta does not come with the applications many have been waiting for, but it does provide a step forward in bringing Android applications to the platform. Aside from the updated Adobe Flash Player and Adobe Air components and a few changes in the user interface, the new beta is not very different from the previous incarnation of the OS. But there was talk about something else at BlackBerry DevCon as well; BlackBerry BBX.
With the announcement of the forthcoming BlackBerry BBX platform, RIM chose an approach that may sound similar to what a certain Californian company did back in 2005–the new platform will not support BlackBerry Java, marking the end of a decade-long relationship with the Java platform. Ahead is a tough journey for RIM, as they will slowly transition from a familiar environment to a very different architecture, something that reminds me heavily of Apple’s transition from IBM’s PowerPC architecture to Intel’s x86. But these kinds of transitions are “where tech companies go to die”, as Jim Balsillie, co-CEO of RIM, said. Although developers were assured that BlackBerry 7 is here to stay for many years to come, we must not forget that even Apple said something similar in 2003 with the launch of the Power Mac G5. And three years later, Apple had all but kept that promise, completing its transition to Intel processors with the release of the Intel-based Mac Pro in August 2006. The same may not be true for RIM, but Apple is one of a kind and the only company to undertake such a decision and be successful in it.
Not losing my faith in RIM and keeping up with the struggle of having a BlackBerry smartphone in Finland, I decided to fire up a tweet to Alec Saunders, who joined RIM last month as the new Vice President of Developer Relations and Ecosystem Development. Mr. Saunders has recently become known for responding to people’s queries on Twitter, giving me some hope in receiving an answer, as I had previously sent dozens if not hundreds of tweets to the official @BlackBerry account regarding the availability of BlackBerry smartphones and BIS in Finland. To keep it short, the following entails the whole conversation I had with Mr. Saunders:
And so, the dreams of a 19-year-old were shattered by nothing but one tweet.
